User Agreement & Terms of Service

By creating an account, logging in via Google OAuth, depositing funds, or configuring network access servers to connect to Mikrodius, you (“Tenant”, “Operator”, or “User”) agree to be bound by these Terms of Service. If you are accepting on behalf of an Internet Service Provider (ISP), Community Network (RT/RW Net), or corporate entity, you represent and warrant that you have full legal authority to bind that entity.

You are responsible for maintaining the confidentiality of your administrative credentials, API access keys, and RADIUS shared secrets. Any network activity or configuration changes originating from your authenticated session or registered VPN tunnels will be attributed to your account.

Mikrodius operates on a Workspace architectural model. A Workspace is a logical subscriber namespace, routing boundary, and accounting domain. It is not a dedicated physical server or distinct containerized RADIUS process.

• Shared High-Throughput Cluster: All workspaces are served concurrently by our resilient Go RADIUS daemons and VPN Gateway instances.
• Standard Ports (No Port Mapping): Routers connect over standard RADIUS ports (UDP 1812 Authentication, UDP 1813 Accounting, UDP 3799 CoA Disconnect) via deterministic tunnel IP allocation (10.8.0.0/16 WireGuard / 10.9.0.0/16 L2TP and SSTP).

Workspaces have no monthly fee. Once a subscriber has been online for 2 minutes or used 5 MB in a new access period, whichever comes first and counted over all their sessions in it, the price of that period is deducted from your Platform Credit balance. Use below both is free. The access period is the shorter of the plan's validity, its time limit and the subscriber's expiry; access with no end is charged for each 30 days in which it is used. Subscribers who never connect are not charged.

Each workspace has 25 free NAS. A NAS added while all of them are taken is billed per day, prepaid in 30-day periods: 30 credits a day on WireGuard (900 per 30 days) or 125 credits a day on L2TP or SSTP (3,750 per 30 days), charged when it is added and every 30 days after. If a renewal cannot be paid, logins through that NAS are rejected until it is. When a billed NAS is removed, or takes the place of a removed free NAS, the unused whole days of its period are refunded; a day that has started counts as used. A NAS that never connected gets its whole period refunded. Paid credit is refunded as paid credit and promo credit as promo credit with its original expiry. Promo credit, such as the welcome credit, is spent before paid credit and expires on the date shown; paid credit does not expire. Your balance may only go below zero as far as the limit Mikrodius sets for your account, which is zero unless agreed otherwise.

Rates are the same for every account, unless Mikrodius agrees a discount with you, and may change; an access period already charged keeps its price. If your balance reaches zero, subscribers inside a paid access period stay online until it ends, and new access periods are rejected until you top up. Workspaces that were on the retired Starter, Growth or Pro tiers keep their tier until the paid period ends and then move to pay as you go automatically.

You agree to use Mikrodius solely for legitimate network access management and subscriber accounting in compliance with applicable local and international telecommunication laws. You expressly agree NOT to:

• Attempt to bypass VPN gateway packet filtering or lateral isolation (wg0/tun0 cross-tunnel drops);
• Utilize VPN gateway tunnel endpoints as public internet transit proxies or anonymizers;
• Launch Denial-of-Service (DoS/DDoS) attacks against platform authentication daemons or other operators;
• Distribute forged RADIUS Access-Requests or attempt unauthorized shared-secret brute forcing;
• Resell access to Mikrodius control plane APIs to unauthorized third parties without written authorization.

Mikrodius targets a 99.9% uptime SLA for core RADIUS authentication (UDP 1812) and accounting (UDP 1813) signaling. We maintain multi-region redundant daemon clusters and automated failover. However, platform availability does not guarantee connectivity if the tenant's physical edge routers, local fiber uplinks, or internet service providers experience upstream outages or routing degradation.

To the maximum extent permitted by applicable law, Mikrodius and its affiliates, officers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, network service interruptions, or business disruptions arising out of or in connection with the use of or inability to use the platform.

In no event shall the total aggregate liability of Mikrodius arising under or related to this Agreement exceed the total Platform Credits actually consumed by the tenant for workspace subscriptions in the thirty (30) days immediately preceding the event giving rise to liability.

You may pause or terminate your account at any time by stopping active workspaces and requesting account closure. Any unspent Platform Credits remain allocated to your account wallet for future use unless the account is permanently closed, at which point unused service credits expire.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to this contract shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the competent courts in Jakarta, Indonesia.